Support

Customize Shopify's native email and SMS notifications

Updated on August 19, 2020

If you’d prefer to use Shopify’s native email and SMS notifications instead of Alpaca, then you’ll need to add some liquid code to your notification templates in the Shopify admin.

Before you start

We recommend disabling notifications within Alpaca if you want to use Shopify’s notifications instead. This will ensure that your customers don’t receive multiple notifications for the same event.

Email templates

  1. Navigate to the Settings section of your Shopify admin.
  2. Select the Notifications section.
  3. Select the Order confirmation notification, and add the following code snippet to the Email template.

{% if attributes['Pickup location'] %}
  <p>Your pickup will be available at {{ attributes['Pickup location'] }}{% if attributes['Pickup time'] %} on {{ attributes['Pickup time'] }}{% endif %}.</p>
{% endif %}

The above code will output to:

Your pickup will be available at 123 Main Street, Toronto on August 17th at 11:00 am.

SMS templates

  1. Navigate to the Settings section of your Shopify admin.
  2. Select the Notifications section.
  3. Select the Order confirmation notification, and add the following code snippet to the SMS template.

{% if attributes['Pickup location'] %}
  Your pickup will be available at {{ attributes['Pickup location'] }}{% if attributes['Pickup time'] %} on {{ attributes['Pickup time'] }}.{% endif %}
{% endif %}

The above code will output to:

Your pickup will be available at 123 Main Street, Toronto on August 17th at 11:00 am.

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